FREQUENTLY ASKED QUESTIONS

How much playtime do dogs get?
We minimize the amount of time dogs spend in their kennels by placing them in supervised groups with other dogs of similar size, age, activity level, and temperament. We have multiple indoor play areas, which allows us to place dogs in a group that is highly compatible. And it gives the dogs more social time because we don't have to rotate dogs into the same play space. Typically, dogs are only placed in their kennels for feeding and at bedtime. Some dogs require more "down time", and they may spend extra time in their kennels. The dogs always tell us when they require a break!!

How do you know if a dog is going to be social?
Dogs tell us whether or not they like other dogs by exhibiting signs of friendliness, fear, anxiety, or aggression. First we see how they react to the sounds of other dogs, then the sight of them. We give timid dogs time to acclimate to their environment before placing them in a play group. Other dogs run right in - ready to play!

Next, we expose your dog to its play group, sometimes we remove the high energy or dominant dogs so as not to overwhelm the "new guy". We carefully control these initial interactions, gradually giving the dogs more freedom to interact. This process can be immediate or gradual, depending on your dog's personality.

Once your dog is acclimated to the group, he/she will develop some place in "the pack". Some may play more than others, some will want more human attention, some may just lounge around. But all dogs benefit from having more space, less isolation, and interaction with each other and the staff. Our experience has been that about 90% of the dogs we care for can socialize with the proper setting.

We do not require a costly pre-evaluation and provide services for dogs that do not socialize. We also provide playtime (sometimes limited) for dogs that are not neutered/spayed.

Is there a Vet on staff?
We do not have a vet on the premises. We do have a vet on call at all times, though whenever possible, we prefer to deal directly with your own veterinarian. Our staff is well trained to notice signs of stress or illness in dogs, as well as to properly treat existing health conditions.

Is there someone there at night?
We do not have 24 hour staffing, but we are here 7 days a week with some of the longest hours in the business. We have a full security system, smoke detection system and secure block kennels. All collars are removed from the dogs at night, as well as any choking hazards.

Do I need and appointment to use your services?
It depends.

You DO NOT need a reservation for day care. Day care is by walk-in, Monday through Saturday anytime during business hours. You can leave your dog for an hour or a day - we are very flexible!

Boarding overnight requires a reservation. Book early for holidays and summer vacation!!

Grooming is by appointment only.

Don't forget that all dogs MUST HAVE CURRENT VACCINES ON FILE! Dogs cannot use day care, boarding or grooming if we don't have proof of vaccination.